(GELÖST) Serverprobleme bei italienischen Hoster

Hallo zusammen, bei einem Hoster (aus Italien) kommt es immer wieder zu Ausfällen. Aus politischen Gründen kann mein Kunde den Server nicht wechseln und hatte ein Statement zu den Ausfällen angefordert. Das kam als (Ausrede) zurück. Was ist davon zu halten. Blödniss, oder?
PS: Ich mache regelmäßig Sicherheits-Updates, die Server-Ausfälle hängen damit aber nicht zusammen.
Danke für eure Meinung und LG

Statement des Hosters

It’s important to analyze the problem in Drupal CMS that we don’t have installed and we don’t manage.
We don’t have any access to log of Drupal. If you have it could be interesting to have it and check together.
This morning the problem was different.

It’s important to understand if there are problem about the old release of Drupal, and if necessary
we could upgrade the OS of the Server.

The upgrade to the new release of Drupal and the OS upgrade should be made in the same time.
Because if you upgrade Drupal it’s possible that the OS is not good, and at the same time if we upgrade
only the OS it could be possible that the oldest release of Drupal is not good for it.
So the possibility are two (if the problemi s the oldest release of Drupal/OS):
1/ to install a new server with new release of OS, than install Drupal and install the website
2/ to make reply of the server. On the replied server (test) we could install both the new Drupal CMS and the new OS
When test is completed we switch the oldest server with the new one tested.